Refund Policy

At Spiral Tingz, every order is handcrafted and made specifically for you. Because our products are made to order, all sales are considered final. Please review our policy below before placing your order.

Returns

We do not accept returns or exchanges, as each item is custom-made upon purchase.

Reporting an Issue

We carefully inspect every order before it ships. However, if your order arrives damaged, defective, or you receive the incorrect item, please contact us within 7 business days of your delivery date.

To help us resolve the issue as quickly as possible, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging (if applicable)

Email us at spiraltingz@gmail.com.

Refunds

We do not offer refunds.

If your claim is approved due to a product defect, damage during transit, or an error on our part, we may offer one of the following at our discretion:

  • A replacement item (when available)
  • Store credit for a future purchase

Store credit will not be issued for:

  • Buyer remorse
  • Preference changes
  • Incorrect items ordered by the customer
  • Shipping delays caused by USPS or circumstances beyond our control

If you have any questions or concerns regarding your order, we're happy to help.

Thank you for supporting Spiral Tingz. We truly appreciate your patience and support of our handmade small business!

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